FAQ — Nest & Nova Decor

Welcome to the Nest & Nova Decor Frequently Asked Questions page.
We’re here to help you enjoy the best shopping experience possible.
If you need further assistance, please feel free to contact us anytime.

Question #1: How long will it take to receive my order?

Answer:
Here are our estimated delivery times:

• Handling time: 1–2 business days

• Transit time: 6–8 business days

• Estimated delivery time: 7–10 business days

For full details, please visit our Shipping Policy.

Question #2: Do you offer free shipping?

Answer:
Yes! We offer free shipping on all orders within the United States.
See our Shipping Policy for more information.

Question #3: Where is Nest & Nova Decor located?

Answer:
Nest & Nova Decor is a U.S.-based home & festival décor brand.
We currently ship orders within the United States only.

Question #4: What if I receive a defective product?

Answer:
If your product arrives defective, damaged, or incorrect, we will replace it at no cost to you.
Please contact us and return the item within 30 days.
More details are available in our Return Policy.

Question #5: Can I cancel my order after it's placed?

Answer:
Yes, you can cancel your order within 24 hours of purchase.
Please contact our support team as soon as possible to request cancellation.

Question #6: What is your return policy?

Answer:
We offer a simple 30-day return window for most products.
Full details can be found on our Return Policy page

See our Refund Policy for additional information.

Question #8: Do you offer warranties or guarantees?

Answer:
Yes, all purchases come with a 30-day product warranty.
More information is included in our Return Policy.

Question #9: How can I contact customer support?

Answer:
You may contact us at:

📧 Email: info@nestnovadecor.com
Phone: +1-916-992-3565
Or through our Contact Us page.

Question #10: Do you ship internationally?

Answer:
No, we currently ship within the United States only.

Question #11: Do you have a physical store?

Answer:
We are an online-only store, which allows us to offer better prices and a wider selection of décor.

Question #12: Can I place a bulk order?

Answer:
Yes! We accept bulk and wholesale orders.
Please contact customer support for details and pricing.

Question #13: How do I exchange a product?

Answer:
We offer easy exchanges for eligible items.
The full exchange process is described in our Return Policy.

Question #14: How can I track my order?

Answer:
You can track your order anytime through the Track Order page.
A tracking number will also be emailed to you once your order ships.

Contact Information

Store Name: Nest & Nova Decor
Address: 2338 Raphael Way, Lodi, CA 95242, USA
Email: info@nestnovadecor.com
Phone: +1-916-992-3565

Customer Service Hours:
Monday to Friday — 9:00 AM to 5:00 PM (EST)
We respond to emails within 1–2 business days.